Returns & Exchanges
If the customer is unsatisfied with the product delivered then he/she needs to mail us at firstname.lastname@example.org within 3 days from the date of receiving the parcel. We have two options for processing such returns :-
1. Store Credit - We provide a Credit note/Discount Code of the same value as the product which is valid for 3 months for your next purchase i.e. customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.
2. Bank Refund - We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) in your bank account within 10 working days.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand. Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
In both the cases, The Loom will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.